This week's conversation puts a focus on customer experience, effortless experiences, bureaucratic challenges, customer success, and the impact of interest rates on innovation. Jason and Davey delve into the importance of making customer interactions effortless and the challenges of navigating bureaucratic systems. The conversation also covers various topics related to innovation, AI, and decision-making. Delving into the impact of interest rates on innovation, the misconception of AI being free, and the tendency to delay action in the hope of future solutions.